I need refund - totally wired theme trying fix things from last few days after i purchased this theme.
Issues:
>>I have added gallery images for products but it only showing the variable images not showing gallery images.
>> I have enabled the carousel from single product page and enable the arrow and dots for pagination but there is no arrow and dots on frontend - i cleared cache but nothing happened.
>>And website showing critical error
>> i am using managed WooCommerce WordPress hosting but after installing this theme website is worst and slow.
>>When product pages loading it showing like weird website useless.
See screenshots for issues
there is lot of issues i dont have time to mention all.
In few words its useless and waste of time theme i dont fixes i already waste many time i just need refund so i can buy another theme.
you can also experience website here: https://markhoorclothing.com/
THERE IS NO OTHER PLUGINs - ONLY YOUR THEME SUGESTED PLUGINS
Screenshots:
https://www.awesomescreenshot.com/image/57480121?key=f5b8eeb217adb476ae00028b641129e5
https://www.awesomescreenshot.com/image/57480190?key=0d64b1656cec4927bd358958d62039e5
https://www.awesomescreenshot.com/image/57480201?key=2ce290ea4c4371aecadde608061b260e
https://markhoorclothing.com/product/sweat-shirt/
https://www.awesomescreenshot.com/image/57480450?key=08dd3167c77c72395e67fe0450030948
https://www.awesomescreenshot.com/image/57480459?key=db87d85e4fdea0173725ed16d91c7f37
I am tired fixing these bugs from my end but no result.
So only one solution i need urgent refund so i can proceed further its many days and i have to give website ready to my client.
Author response
Hi there,
We’re really sorry to hear about your experience. Thank you for sharing all the details — it helps us understand your concerns better.
Before moving forward with the refund request, we kindly ask you to give us a chance to assist you. Most of the issues you mentioned (gallery images, carousel arrows/dots, critical error, and layout issues) can usually be resolved with proper configuration or a quick fix from our side.
We’re here to resolve these issues for you as quickly as possible.
Kindly contact our support team, and we will assist you with the issues.
For any further queries or concerns, please feel free to contact us directly at support@wedesignthemes.com. This will help us prioritize your request and ensure a faster response.
Thank you!
