Author response

Hi Friend,

First of all, we sincerely apologize if you had any unpleasant experience with our theme.

However, after checking, we found that your recent request is not related to a theme bug as you mentioned. The issue is actually caused by an incorrect image upload for mobile

Our team has been waiting for you to provide access to the file so that we can check further, but it has been 2 days without a response from you: https://prnt.sc/28WASZeKAKfe

Could you kindly check your ticket and share the requested information? Once we have it, our team will be able to assist you promptly.

We truly hope you can reconsider your review, as we are committed to resolving your issue as soon as possible.

Thank you for your understanding and cooperation!