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We couldn’t locate any support ticket from your account in our system. Please check this screenshot for reference: https://prnt.sc/xT4sdTKO4zd1

Please note that a WordPress site can break for many reasons — plugin conflicts, core updates, server configuration changes, or even external scripts. Without inspecting your website directly, it's not possible to determine the exact cause.

That said, if the issue is related to our theme, we're happy to help. Kindly open a support ticket here: https://radiantthemes.zendesk.com/hc/en-us/requests/new, and our team will assist you as soon as possible.

We always aim to respond promptly, but we can only do so if a support request is submitted. Just make sure that your support plan is active before reaching out.

Looking forward to assisting you.