Radius Support Team,

I am writing to formally address a severe and unethical action committed by your company. After purchasing a theme from ThemeForest, I encountered issues with validating my user license. Following your instructions, I submitted a support ticket and provided the necessary information to confirm my purchase, expecting only that my license would be verified so I could properly utilize the theme.

Following this, I experienced issues uploading demo content. Your team assisted with that issue, and I assumed the matter was resolved. However, shortly thereafter, I found myself locked out of my website. Upon further investigation, I discovered that I was no longer listed as an administrator, and more shockingly, my website had been removed from my hosting account entirely and transferred elsewhere—without my authorization.

This is an egregious breach of trust, unethical conduct, and an outright hijacking of my website. I want to make it absolutely clear that at no point did I grant Radius permission to remove my website from my hosting provider or strip me of my administrative rights. Your actions were not only unauthorized but also a blatant abuse of the access I had provided in good faith.

As a result of your misconduct, I have suffered significant inconvenience and disruption to my business. I want to make it known that I am reporting Radius to ThemeForest and Envato Market for investigation and appropriate action. Furthermore, I will be reporting your unethical practices to consumer protection organizations, hosting providers, and web security forums to warn others about the risks of engaging with your company.

I expect an immediate response with an explanation for your actions and a resolution to restore my website access. Failure to rectify this matter will result in further escalations.