They failed to activate Google Classroom when asked to provide support. The script that was to be used, I and my team used the same and WordPress showed Error(Critical Error) and the same way they did, it showed the same error, eventually in the support portal they mentioned that we are unable to sort this out. I believe they are misinforming the audience here on Themeforest with the features that are mentioned here with the theme's listing. They won't refund when the agenda of taking theme is not fulfilled. Now they won't even reply to me on email. I request themeforest to take appropriate action towards their listing on your esteemed platform.
Author response
Hi princism1699 .,
We are sorry for the inconvenience you have experienced with our theme. Your satisfaction is our top priority, and we are committed to providing you with the best support possible.
We are genuinely concerned about your decision and would hate to lose a valuable client like you. We want to ensure that your experience with our product is seamless and satisfactory. To help us better understand and resolve the issues you are facing, we kindly request the following:
1) Detailed Description: Please provide a detailed description of the issues you are encountering.
2) Screenshots: Attach screenshots illustrating the specific problems.
3) Access Details: Share FTP and WordPress admin login details securely so that we can directly investigate and address the issues.
Our support team is ready and eager to assist you promptly. We are confident that with the necessary information, we can resolve any issues and ensure that both you and your client are happy with our theme.
Thank you for your cooperation and understanding. We look forward to resolving your concerns and continuing our valued relationship.
