Author response

Hi, have you seeked our help during the installation? we offer a free installation service for all clients, and we don't remember getting a ticket from you.

Regarding the 'useless' term you used, first it is very vague, second, it might be useless for your usecase, but hundreds of clients have been using the platform, you might notice that your review is the only negative one in a 12 months period, so you might want to revise your opinion.