Author response

I'm sorry to hear that you're experiencing issues with the plugin after the upgrade. Our plugin has been tested and is working smoothly for thousands of users, so this might be an isolated issue.

I noticed you're a new member, you account was created this June, right? And also you just purchased our plugin today - the same day you left this review, so I supposed you still haven't downloaded the plugin yet.

From your feedback "just upgrade de pluggin", I think you're using the free plugin. Here on CodeCanyon, you would need to download the plugin file from your Downloads list first, and then upload that plugin file to your site to use the premium plugin. We also have a guide for specific steps: https://villatheme.com/knowledge-base/download-and-install-villatheme-plugins/

Free and premium plugins are 2 individual plugins which can work properly without each other. The premium plugin will auto take over the free once if both of them are active on a same site at the same time.

It's worth noting that the comment section, where you can seek support and help, is just a few clicks away from the review section. We encourage you to use it next time, as you're new here and we're always ready to assist you with any problems you might encounter.

Please provide more details about the issue you're facing, or better yet, open a support ticket so we can help resolve this for you. Your experience is important to us, and we're here to help ensure that the plugin works correctly for you.