I've been trying to configure the platform decently for two years and not even the programmers have ever managed to configure it well and they've never given me a complete service, the ecosystem password never works and it's embarrassing, it's not good I've always tried to ask assistance for the product is always half way or if they have done it they have never solved the problem. I have tried to speak to them several times in 2 years, but the product is really pitiful, don't buy it.
Author response
Dear SecuprySRL,
We apologize for the inconvenience you’ve experienced. The ecosystem passphrase functionality is designed to work universally. The issues typically arise when users forget the passphrase they have created. Unfortunately, we are unable to recover forgotten passphrases as they are user-specific and should be kept securely by the user.
We understand your frustration and regret that our previous support efforts have not met your expectations. We strive to provide comprehensive assistance and are committed to resolving any issues you may have. Please feel free to reach out directly so we can ensure a more satisfactory resolution to your concerns.
Thank you for your understanding.
Sincerely,
MashDiv
