We requested fixes and improvements to features well within the first six months of support we paid for. They keep dragging and dragging not making any requested improvements for 6 months and your support expires. We cannot launch our site with issues still remaining. In addition they do not post simple link or text of any changelog or updatelog on the the description page to make it easy for people to see what has been regularly updated, fixed, and improved. Seem this process is a scam. For flexibility for a modern theme, this theme is not recommended.
Author response
Please create a ticket. Our technical team will be help you.
https://support.gloriathemes.com/
Best regards.