Author response

I am writing to sincerely apologize for the delay in responding to your recent support inquiry during the Eid vacation. Please accept my apologies for any inconvenience this may have caused you.

During the Eid vacation, our team members were observing this significant religious holiday, and as a result, our response time was slower than usual. We understand the importance of timely support and acknowledge that we fell short of your expectations in this instance.

We look forward to resolving your inquiry and continuing to serve you with the utmost dedication.