Customer support does not exist, and some of the code is not suited for PGP 8+ or new versions of Wordpress. Lots of jankiness the minute you try to customize or use a child theme. Mostly, however, I'm giving it a poor review for non-responsive support.
Author response
Hello, if you don’t satisfy I suggest you get the full refund, please follow the link: https://themeforest.net/refund_requests/new