I'm not SPAM, but only here I respond something (even automatic)

Good day, I really have more than 8 days waiting for an answer and I only have "automatic emails", that does not help me at all ... I have lost a client for their poor support and service .. I tried to work without the demo but not There is a way to edit certain options (I have knowledge about WP and what is sold here)
I hope to process my money evolution because it is terrible and unfortunately I did not read the bad comments they have here.

I do not understand how Themeforest allows you to sell something with bad comments and terrible support