for Customer Support

Hi, thanks for the reply, but the system will not let me respond to you privately, or through your comment.
Responding to your response to my review yesterday:
Until a few days ago in Instagram widget worked correctly on the home of my website.
For reasons that I do not know, perhaps an update of site builder, or wordpress, stopped working. Only loading animation appeared.
I checked it in different browsers, chrome, firefox, explorer, ... but none worked. Only the loading animation.
I thought then that it could be my Instagram account. I have several Instagram accounts, so I decided to try another one.
In the configuration of the widget click on the authorization link: https://apps.proteusthemes.com/instagram/get-access-token.php.
The authorization screen appears correctly: https://www.instagram.com/oauth/authorize/?client_id=4a5ceceba9804be8ad0dfa8fd53cd90e&scope=basic&redirect_uri=https://apps.proteusthemes.com/instagram/get-access-token.php&response_type=code.
Click on the "Authorize" button. But, nothing happens. It does not pass to the next phase, in which the application on Instagram is registered as authorized, and the next screen with the token does not appear either. Simply, nothing happens. This did not happen before ...
I check in my Instagram accounts that the application is not authorized. I test the authorization process in different browsers, but the same thing happens, nothing. I do not pass the screen of the authorization button.
In synthesis, two errors: I can not authorize, and when I was authorized before these checks, since a few days ago, the load of my Instagram images was failing.

Author response

Hi,

Thank you for a clear explanation. I've just tested out again in the fresh WP installation with a new Instagram account and it worked without issues for me.

If you send me your WP installation details to hi@proteusthemes.com I can take a look.

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