Mikado answers to your ticket after a week, everytime there's a new person answering and the answer is often very shallow and doesn't solve a problem. Seems like they read your ticket superficially and sometimes it takes a month to solve a simple issue. I understand this is a great business model to earn money on resuming expired support. Thank you, Mikado and Goodbye. To those who consider purchasing Mikado - don't bother - it will cost you frustration as their themes never work out of box. There's always something wrong and you'll become depended on their support, which will take over you wallet really fast.
Author response
Hello,
Sorry to hear about such a bad experience.
We can assure you our support staff is doing their best to help all users out and meet all their needs. From the inspection of your tickets, we can see that vast majority are marked as solved, therefore are closed - https://bit.ly/2UGRD0G
Also, due to some major theme updates, we're experiencing increased traffic on support desk, so perhaps that's why average waiting time grew a bit, but have in mind that we'll get back to all users and leave no tickets ignored.
Additionally, we don't force anyone to extend it's support period, least experienced users do that sometimes when they need quicker help or when their deadlines don't allow investigating extent theme options and looking into them more. Support renewal is Envato's feature and we have nothing to do with it, therefore we're not in a position to advise extending support period, as it's user's own choice.
If there're any unresolved issues regarding Evently theme, we would like to invite you to submit new ticket, including all questions and doubts, so our support staff can help you efficiently and in a more concrete way.
Thank you, all the best.
Mikado
