Author response

Dear Customer ehtfilms !

We really apologize for the inconvenience as you claim and stated. But if you have contacted us or even generated a support ticket at our help and support desk then please let us know.

We have checked our records and invested a lot of time in that case.

We have always requested our prestigious clients and customers to please hold on and have some patience when you generate a ticket or even contact our support team. We are at GMT+5 timezone, it can take a few hours to get back to you with a prompt response. As you claim that you have logs of our chat, then please

Still we are committed and motivated to provide you quality support and services.

Please generate support ticket at: http://www.ranksol.com/help

But don't forget to send us your

1- install url
2- user name
3- password
4- envato purchase code
5- envato user name
6- ftp access

As soon as you contact us, we promise to help you out and we will fix up any issues for you within a couple of hours.

We promise to help out each one of our single customer at any cost, but we have always requested our customers when you generate a support ticket please send us correct login info and 100% working ftp access.

If anyone is sending us a wrong access to their install domain and asking again and again to fix up the issue, how we are supposed to do it !

So please cooperate and send us 100% working credentials of your account. We promise that within a few hours our engineers and support team will fix your issue and send you an update, but as clearly stated at our profile and also at products page that we do not provide any support for customized code. So if you have mistakenly updated the files or tried to play with the source code of applications files, then please let us know

We will send you new files via zip at your email address.

Thanks And Best Regards