I opened 2 tickets and nobody except the robot message replayed me. So desapointed.
I was soposed to reopen the new site next day
Author response
Hello ovidetzu,
We are sorry for any inconvenience you may have for our late reply.
As notice in advance (in the item support tab if you might click and acknowledged it), we've just been back from a quite long holiday (Lunar New Year [Feb. 10th ~ Feb. 21st]) so our support team will respond to your request as soon as we can (after we have cleared a long backlog).
Thank you so much for your understanding!
RubikThemes