18 months ago, I did setup the themes and everything was good. Every time I got a notice that have theme update, I always click to update and nothing happen.
Until one day, again, I click update and got error in Theme Setting (lost the save button). That is a bug, pixelgrade should ask and fix them.
I just go support, and receive a message "“Your support period for your Bucket purchase has ended on. Just like your car or home, your website needs regular maintenance to perform well."
Confirmed by constantinradu that I have to pay for support although the bug just because of their updating.
Author response
Hi,
I'm sorry to hear about the experience you've been through. However, from your message, I can't say if the problem was caused by the theme update or any other compatibility.
I would be happy to investigate this further for you, so please send us a message to hello@pixelgrade.com with a link to your website, if you want me to have a closer look.
Thank you,
Alin
