I panned this product with a scathing review that it does not deserve. The problems I had were related to an obscure glitch in a wireless adaptor I was using which created severe download problems and I didn't get the instructions. That aside, I contacted the author and was responded to quickly and he was very helpful in getting me past hurdles and I was finally able to use this product. It is really very easy to use and produces spectacular results. I apologize for my ignorance and I can recommend this product very highly and will look forward to more from this author.